Veterans Inc.
  • Regional Program - MA
  • Worcester, MA, USA
  • 42,000
  • Hourly
  • Full Time

This is a full time position with full benefits (health, dental, vision, 403B, paid time off, short/long term disability and life insurance, etc.)

Veterans Inc., the largest provider of services to veterans and their families throughout New England, is looking for a professional, highly motivated, goal-oriented, skilled, and hardworking individual to fill the Outreach Case Manager position and become a valued member of Veterans Inc. team!


This position will provide care and rehabilitation to the veteran population and their families through the provision of intervention, emergency shelter, housing, employment & training and supportive services.  The Outreach Case Manager works as a part of the outreach team to assist veteran clients in the community with coordination of services including but limited to employment, training, housing, insurance, and referral resources.

This individual would be based out of Headquarters in Worcester, MA.  This position requires travel, all duties would be performed throughout the designated territory's surrounding cities and towns.

This is a full-time position with full benefits (health, dental, vision, 403B, paid time off, short/long term disability and life insurance, etc.)  The annual pay is $42,000 and is non-negotiable.

Must be able to pass a CORI and background investigation.  Must be able to start within two weeks of receiving a job offer.

Veterans Inc. is an Equal Opportunity Employer.  Diversity is valued, and welcomed, on all levels within the organization! Veterans highly encouraged to apply!

Please, no recruiters!

Essential Functions

  • Provides outreach services including eligibility determinations, needs assessment and assistance, skills enhancement raining & transition, plan coordination to veterans through individual contact in open settings and outreach sites. 
  • Assists clients with enrollment into Mass Health and eligible Managed Care Organization.
  • Demonstrates clear communication between agency, insurance provider, clients, and staff, regarding insurance coverage needs and actions
  • Develops and maintains outreach sites including a referral network and outreach linkages with housing and resource service providers, homeless service providers, employment service providers, veterans' service providers, veterans' service organizations, municipal veteran service officers, the US Department of Veterans Affairs, and others as appropriate.
  • Demonstrates availability and visibility within the agency and referral network during business hours.  Demonstrates a professional and supportive relationship with clients, families and significant others as needed, in order to assist clients with service needs and attain the highest level of independent functionality.
  • Advocate and coordinate with the agency and network partnerships to assist veterans in obtaining housing stability.
  • Conducts evaluations and assessments of all participants identified though the outreach process.
  • Identifies and appropriately addresses the veterans' immediate issues through crisis intervention and referral in the areas of medical needs, psychiatric and or substance abuse treatment, PTSD, legal, mental health and or family issues.  Provides referral services to educational and skilled training programs. Determines VA eligibility and interacts with VA case managers.
  • Meets as needed to provide and receive feedback on the progress of clients, ensures quality/improvement of program delivery and ensures individual professional development towards program and personal goals. Documents all client contracts and attempts with clients; regardless of whether the client refuses services.
  • Assesses clients' employment and training goals and needs.  Refers veteran clients to agency employment and training program.
  • Identifies outreach clients in need of housing and refers those eligible to Veterans Inc. housing programs. Refers veteran clients who are not eligible to external resources through established community network.
  • Satisfactorily meets all goals as established by DVS and Veterans Inc.
  • Maintains audit ready, ongoing clients files, data collection and reporting as required by DVS to include daily logs, monthly, mid-year, end of year reporting needs.  Submits HMIS documentation to Data department within established time frame guidelines.
  • Maintains log of Serious Incidents and Notification practices to include but not limited to calls to police, fire department, emergency medical treatment, ambulance, accidents, inquiries, communicable diseases or deaths that occur in the facility; to include abiding by policy relating to time frame notifications to DVS and Veterans Inc.
  • Provides a positive image for the program, being a role model and empathetic support for the clients, while maintaining professional distance and objectivity.
  • Attends and participates in all Veterans Inc. and external meetings as required.
  • Maintains a positive relationship with the clients, staff volunteers and visitors.
  • Performs special projects and other duties as assigned.


 Education and Experience Requirements:

  1. Bachelor's degree in Human Services, Social Work or other related field required.
  2. Minimum of two years' experience in Employment Training, Vocational Rehabilitation, Recruitment, Counseling, Outreach/and or Services to the Homeless, or related field, is required.
  3. Computer proficiency in Microsoft Office Suite.


Knowledge, Skills, and Abilities:

  1. Demonstrated knowledge and experience in working with persons of low income.
  2. Demonstrated knowledge and experience in working with veterans preferred; must have sensitivity to veterans-related needs and issues.
  3. Sensitivity to people with low socioeconomic status and minority cultural backgrounds.
  4. Knowledge of local housing market in service area.
  5. Knowledge of federal, state and local laws regarding housing and tenancy, highly valued.
  6. Ability to interpret leases, housing laws and regulations and then communicate them to their clients.
  7. Ability to network and provide a positive image for the program, provide empathetic support for the clients, while maintaining professional distance and objectivity.
  8. Strong computer skills to include Microsoft Word, Excel and Outlook.
  9. Ability to give presentations and speak in front of small to mid-sized groups about Veterans Inc. programs and services.
  10. Strong conflict negotiation and resolution skills.
  11. Frequent travel throughout assigned territory required. Must have valid driver's license and own personal, reliable transportation.
  12. Ability to maintain satisfactory attendance and punctuality.


  1. Client Focus
  2. Human Resources Capacity
  3. Thoroughness
  4. Time Management
  5. Communication Proficiency

Mental Requirements:

  1. Reading
  2. Analytical skills
  3. Negotiation Skills
  4. Verbal & Written communication
  5. Confidential interactions
  6. Problem-solving
  7. Decision-making
  8. Collaboration

Physical Requirements:

  1. Driving: Frequently - Must have valid driver's license and own personal, reliable transportation.
  2. Sitting: Frequency - Occasionally
  3. Standing: Frequency - Occasionally
  4. Lifting: 15 lbs., Frequency: Occasionally
  5. Carrying 15, Frequency: Occasionally

Physical Environment:

  1. Office: Frequency Often
  2. Outside: Frequency Occasionally
  3. Worker is not substantially exposed to adverse or hazardous environment


For more information, or to apply now; visit our website.  Please do not mail, email, or fax your cover letter/resume to us as we only accept applications through our website.  Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed nor considered!

If you need assistance completing an application please contact  Emails regarding application status will not be returned.

No Recruiters Please!


Veterans Inc.
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