Veterans Inc.
  • Operations - Worcester, MA
  • Worcester, MA, USA
  • 16.83
  • Hourly
  • Part Time

This is a part-time position, this position does not include benefits with an exception to sick leave.

Are you motivated by knowing you've made a difference in someone's life and in our community? Do you have a passion for giving back to service members and veterans? If you answered yes to either of these questions then you may have what it takes to be part of the Veterans Inc. team!


This individual would be responsible for, but not limited to, assisting the residential management staff by providing the residential population and candidates for admission with oversight of day-to-day activities. This position helps to empower residential clients served through the use of a trauma-informed care approach; utilizing such skills as advocacy, coaching, compromising, negotiation, and problem-solving. This position will assist with case management duties, crisis intervention as well as ensuring the safety of resident clients and staff.


This individual would be based out of the 69 Grove Street, Worcester, MA 01605 location.  All duties would be performed throughout the designated territory's surrounding cities and towns within the state. 


This is a part-time position, this position does not include benefits with an exception to sick leave. The nonnegotiable hourly rate for this position is $16.83. The schedule is as follows, Saturday and Sunday 11:00 pm to 7:00 am.


Must be able to pass a CORI and background investigation.  Must be able to start within two weeks of receiving a verbal offer.


Veterans Inc. is an Equal Opportunity Employer.  Diversity is valued, and welcomed, on all levels within the organization! 


Essential Functions:

  1. Works as a contributing member of the Residential staff team to assist residential clients to reintegrate into the community and regain independence.
  2. Ensures adequate program coverage for assigned shift and supervision when necessary.
  3. Assigns client details and ensures completion.
  4. Provides life skills coaching and mentoring support services including teaching and training specific to each individual's needs.
  5. Provides crisis intervention and conflict resolution when needed.
  6. Acts as client advocate and liaison to the Case Management team
  7. Maintains resident safety and confidentiality by utilizing the wand and checking all bags as residents enter the facility; administering breathalyzer to all clients every time they enter the program; administering random urine testing on clients and forwards incoming calls for residents to voicemail.
  8. Maintains knowledge of ongoing program issues and developments and informs the supervisor of issues and concerns. Prepares and submits detailed report of all activities, incidents and emergencies that occur during shift. Checks email for all communications and scheduling throughout shift.
  9. Enters case notes and assists with client record keeping and documentation as needed.
  10. Assists with training staff as needed.
  11. Provides transportation using company vehicle as needed.
  12. Keeps Command Post and reception area clean and organized.
  13. Attends and participates in all Veterans Inc. and external meetings are required.
  14. Works a contributing member of the Veterans Inc. team.
  15. Develops and maintains positive relationships with the clients, staff volunteers and visitors.
  16. Other special projects and duties as assigned.


Knowledge, Skills, and Abilities:

  1. Ability to understand, communicate and follow Veterans Inc. policies and procedures.
  2. Ability to work shifts as assigned, to include overtime as needed.
  3. Ability to follow verbal and written instructions.
  4. Ability to maintain client confidentiality.
  5. Ability to be flexible, adapt to changing situations, meet deadlines, and work under pressure.
  6. Ability to resolve problems within scope of responsibilities.
  7. Ability to maintain acceptable attendance and punctuality standards.
  8. Demonstrates strong interpersonal skills and ability to interact effectively and professionally with veterans, staff, management, vendors and other referral sources as needed
  9. Must be able to communicate effectively with clients, staff, volunteers and visitors, both orally and in writing.
  10. Responsible for responding effectively to changing demands.
  11. Proficiency in all Microsoft Office applications is required.
  12. Valid driver's license with own personal, reliable transportation required.
  13. Must be able to successfully pass a background records check and drug screening.



Education and Experience Requirements:  

  • Minimum of Bachelor's degree in Human Services, Social Work, Psychology or other related field required
  • Minimum of one (1) year experience in case management, substance abuse treatment, direct care services.

 Preferred Qualifications:

  • 2-4 years of experience in case management, human services, social work or substance abuse treatment.
  • 2+ years' experience in conflict negotiation and resolution.


 Mental Requirements:

  1. Concertation and critical thinking
  2. Alertness
  3. Evaluating
  4. Organizing
  5. Analytical skills
  6. Negotiation Skills
  7. Verbal & Written communication
  8. Confidential interactions
  9. Problem-solving
  10. Critical Decision-making
  11. Collaboration

 Physical Requirements:

  1. Vision Acuity to be able to see in the normal range with or without correction.
  2. Hearing Ability to hear within normal audio range, with or without correction.
  3. Driving: Frequency Occasionally; Must have valid driver's license and reliable transportation.
  4. Fine manipulation and simple grasping with 1 or both hands: Frequency - Frequently
  5. Sitting: Frequency - Frequently
  6. Standing: Frequency Frequently
  7. Walking: Frequency Frequently
  8. Reaching, pushing, pulling, twisting and bending: Frequency Occasionally
  9. Lifting: up to 50 lbs., Frequency: Occasionally
  10. Carrying up to 50 , Frequency: Occasionally

 Physical Environment:

  1. Office Setting: Frequency Frequently
  2. Outside: Frequency Occasionally
  3. Worker is not frequently exposed to hazards chemicals or environment.


For more information, or to apply now; visit our website.  Please do not mail, email, or fax your cover letter/resume to us as we only accept applications through our website.  Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed nor considered!


If you need assistance completing an application please contact  Emails regarding application status will not be returned.


No Recruiters Please!


Veterans Inc.
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